Return & Refund Policy
At CMA Exam Academy, your satisfaction is important to us. We offer a fair and transparent refund policy for both our courses, digital products, and textbooks to ensure confidence in your purchase.
1. 30-Day Refund Policy
We offer a satisfaction guarantee 30-day refund window for all course and textbook purchases, unless stated otherwise on a specific product page.
To qualify for a refund:
- The request must be made within 30 days of purchase.
- All textbooks must be returned to us.
- Refunds will be processed upon receipt and inspection of returned materials.
Conditions for Refunds:
| Condition | Refund Adjustment |
|---|---|
| Textbooks are in new condition | Full refund issued, minus:
|
| Textbooks are not in new condition | Refund is reduced by the retail price of the textbooks, plus:
|
| The customer chooses to keep the textbooks | Refund is reduced by the retail price of the books, plus:
|
Note: Shipping costs and credit card/merchant processing fees are non-refundable in all cases.
2. Pass or Refund Guarantee
After the 30-day period, course purchases are no longer eligible for a standard refund. However, our Pass or Refund Guarantee applies to the following packages:
If you complete the program and do not pass the CMA exam, and you do not wish to continue studying with us for the failed exam part, you may be eligible for a refund for the failed exam part only, not for the entire enrollment fee, if you enrolled in the combo course. Terms and conditions apply. Please refer to the specific Pass or Refund Guarantee page or contact support for more information.
3. How to Request a Refund
- Contact our support team at [email protected] within 30 days of purchase.
- Include your order number and reason for the return.
- If applicable, ship textbooks to the return address provided by our team.
Refunds are typically processed within 7–10 business days of receiving your returned materials.
4. Contact Information
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
